COFFEE-SHOP EMPLOYEE: So, what it‘ll be! NIKO: Coffee, please. COFFEE-SHOP EMPLOYEE: To go, right? - What kind? NIKO: Just normal coffee. COFFEE-SHOP EMPLOYEE: Wanna try something new? Today‘s special is the Marocchino. For 2 Euros extra, you get a doughnut or a seed roll, all homemade and organic. NIKO: I think I‘ll stick with the coffee. COFFEE-SHOP EMPLOYEE: Sure, we‘ve got two kinds: the Arabica and the Columbia Morning. NIKO: Which coffee tastes most like a regular coffee? COFFEE-SHOP EMPLOYEE: I like both. NIKO: Fine, I‘ll take the Columbia. COFFEE-SHOP EMPLOYEE: The Columbia, then. - You want milk. We‘ve got soy milk. NIKO: No, thanks. COFFEE-SHOP EMPLOYEE: Okay, then. Three Euros forty, please. NIKO: Without today‘s special. Just the coffee. COFFEE-SHOP EMPLOYEE: Yes, three forty. NIKO: Three forty for a regular coffee? COFFEE-SHOP EMPLOYEE: Yeah, that‘s the Columbia. — A Coffee in Berlin (2012), original title: Oh Boy, written by Jan Ole Gerster https://www.youtube.com/watch?v=frTyYsUhL5I Trivia: Jan Ole Gerster‘s debut was the unexpected box-office success in Germany 2012. It also won the German Film Award for best pictures, best script and best directing 2013. Dialogue on Dialogue: Customer Service can be so kind, that it can get hard to get a simple cup of coffee.

Fast Times at Ridgemont High – “Brad Gets Canned” Directed by Amy Heckerling, Screenplay by Cameron Crowe URL: https://www.youtube.com/watch?v=A1HqjBc6LhA&index=5&list=PLwC4e-jE85BpnRv3tmn7NRg-JNPbCIHX8 INT. CARL'S JR - BATHROOM - MORNING Inside the bathroom, Brad Hamilton applies the Carl's scrub brush to a felt tip graffiti message near the mirror: I EAT BIG HAIRY PUSSY. He pauses and catches himself in the mirror. He adjusts his hair. BRAD:(talking to mirror) Lisa, I have something to tell you. Look, I'm a senior now. I'm a single, successful guy... And I've got to be fair to myself. Lisa... I think I need my freedom. (Brad pauses, looks at the mirror soulfully.) BRAD (CONT'D): Aww, don't do that... Please, please don’t do that-- The bathroom door opens -- it's Arnold, the boy who Brad got a job. ARNOLD: Brad! Can you cover me on register two? BRAD: Okay. Brad nods, exits: INT. CARL'S JR - COUNTER – MORNING Brad stands at the register, polishing the counter. We see a prominent display over Brad's head: TRY OUR 100% GUARANTEED BREAKFAST. (A Businessman in the place rises and returns to the counter.) BRAD: (nervously) May I help you? The Businessman has short, curly brown hair. He speaks in a whine. BUSINESSMAN: Uh, yes. This is not the best breakfast I ever ate, and I’d like my money back. (The Businessman points to the huge display over Brad's head: TRY OUR 100% GUARANTEED BREAKFAST.) BRAD: Ah, okay… Ah, I believe you have to fill out a form for that. BUSINESSMAN: Ah, no. I’d like my money back now. BRAD: I’m sorry. It doesn’t work that way. You see, I have to fill out a form and... Well, you ate most of it already, so... BUSINESSMAN: You see that sign? It says ‘100% Guaranteed.’ Do you know what the meaning of “guarantee” is? Do they teach you that here? BRAD: (panicking) Sir, if you just wait a minute... (Brad begins looking to the restroom. "Where's Arnold?") BUSINESSMAN: (as if talking to a kindergartner) Look, just put your little hand back in the cash register and give me my two dollars and seventy-five cents back. Please, Brad. BRAD: Sir, if you just give me a minute. I’ll find the forms. I’ll take care of everything. BUSINESSMAN: I don’t have a minute. You’ve made me late enough. (Brad looks up from under the counter.) BUSINESSMAN: I am so tired of dealing with incompetence. It says ‘100% Guaranteed’ you moron! BRAD: Mister, if you don’t shut up, I’m gonna kick one-hundred percent of your ass! (Dennis comes hurtling out of the back from the Assistant Manager’s office.) DENNIS: Uh, is there a problem here? Can I help you, sir? BUSINESSMAN: You bet you have a problem. Your employee here used profanity and threatened me with violence. I’m surprised. I eat here all the time and usually have good service until today. All I wanted was my money back on this breakfast. It was a little undercooked, and he threatens me with violence. Now I’m gonna call you’re supervisor-- DENNIS: Ah, I can take care of it. (Dennis turns to Brad.) DENNIS: Mr. Hamilton, did you threaten this customer or use profanity in any way? BRAD: Uh, well... He insulted me first. He called me a moron, Dennis. DENNIS: Answer me. Did you threaten this customer or use profanity in any way? BRAD: Yes. DENNIS: You’re fired! (Dennis looks back at the Businessman.) DENNIS: I’m very sorry sir. I’ll refund your money right now. Hope you won’t hold this against us. You know how these young kids are these days... Here we are, perhaps another breakfast? (Brad is stunned. Then Brad unhooks his fryer's apron and throws it on the floor. On the way out, he bangs the bathroom door with his fist.) DENNIS: I hope you had a hell of a piss, Arnold! --SCENE-- Dialogue On Dialogue: I feel like this has happened to me way too many times... I have the absolute best intentions of helping a customer (I would never use profanity though) and it backfires.